今日药学

2020, v.30(09) 592-595

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“新冠肺炎”疫情下的互联网医院线上药师门诊服务实践
Practice of Online Pharmacist-managed Clinic under COVID-19 Outbreak

温璐平;周本杰;阙富昌;刘玉兴;曾雪霖;左巧云;王黎青;
WEN Luping;ZHOU Benjie;QUE Fuchang;LIU Yuxing;ZENG Xuelin;ZUO Qiaoyun;WANG Liqing;Department of Pharmacy,The Seventh Affiliated Hospital of Sun Yat-sen University;

摘要(Abstract):

目的对新型冠状病毒肺炎疫情下的互联网线上用药咨询服务进行总结,为广大药师在疫情中进行线上药学服务提供参考。方法收集本院药师2020年1月26日~2月19日在线上药师门诊服务的249例次患者的数据,对患者的一般情况、症状或疾病诊断分类、咨询药物的种类、咨询的问题类型进行统计分析,并通过典型案例的解答总结咨询中遇到的主要问题。结果在249个咨询案例中,女性咨询者多于男性,占比63.1%,年龄主要集中在(18,40]岁,占71.1%。咨询的疾病以呼吸道疾病和发热症状为主,分别占54.6%、20.1%;咨询药物的种类,以中成药(65.0%)、抗菌药物(36.0%)、复方感冒药(16.0%)为主;咨询的用药问题类型以用药推荐类(42.2%)、用药调整类(21.3%)、新冠肺炎相关问题(12.0%)为主。结论我院药师在此次新冠肺炎疫情中的线上药师门诊服务实践,可为广大药师进行药学服务提供参考,促进居家患者药物治疗的安全、有效。
OBJECTIVE To summarize the online practice of medication consultation service under the circumstances of Corona Virus Disease 2019(COVID-19) and to provide reference for pharmacists participating in online pharmaceutical care.METHODS Dates from 249 patients served with online medication consultation services were collected from Jan.26 th to Feb.19 th,2020.General information,main medical diagnosis,types of drugs,types of questions were analyzed statistically.The main questions during the consultation were introduced with typical examples.RESULTS Among 249 cases of consultation,63.1% were females,and the ages were mainly between 18 to 40 years old(71.1%).In respect of medical diagnosis,the main diseases were respiratory diseases and fever,accounting for 54.6% and 20.1% respectively.Chinese patent medicine(65%),antibacterial medicine(36%) and compound cold medicine(16%) accounted for the largest proportion of consulting drug.The main question types of medication consultation were medication recommendation(42.2%),medication adjustment(21.3%) and COVID-19 related problems(12.0%).CONCLUSION The practice of online medication consultation service under COVID-19 circumstances can provide reference for pharmacists to provide pharmaceutical care and promote the safety and effectiveness of drug treatment for patients at home.

关键词(KeyWords): 新型冠状病毒肺炎;线上药师门诊;用药咨询;互联网药学服务
COVID-19;online pharmacist-managed clinic;medication consultation;internet pharmaceutical care

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作者(Author): 温璐平;周本杰;阙富昌;刘玉兴;曾雪霖;左巧云;王黎青;
WEN Luping;ZHOU Benjie;QUE Fuchang;LIU Yuxing;ZENG Xuelin;ZUO Qiaoyun;WANG Liqing;Department of Pharmacy,The Seventh Affiliated Hospital of Sun Yat-sen University;

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